Support

If you’ve invested in our equipment, we stay invested in you. Get in touch

最新の技術を最高のサポートと共に

研究はアカデミア、製薬企業、CROなどの職種に関係なく、常に挑戦的なものです。新しい研究成果の発表、論文の投稿や新薬の開発など、大きいプレッシャーの中での仕事となることも多々あります。そんな時に、お客様の助けになるようなサポートができるよう、当社はサポート体制に最も力を入れています。ただの機器メーカーとしてではなく、お客様の研究パートナーになれるよう、博士レベルの科学的なサポートに加え、的確な技術的サポートを心がけており、当社の装置をご購入いただいたお客様が装置を最大限有効活用できるようにお手伝いいたします。

トレーニングコース

弊社の機器を最大限に活用していただくために、個々のお客様のご要望に合わせたトレーニングコースを提供しています。弊社のラボ、ユーザー様の施設のいずれでも実施可能です。

“The after sales service from this company is second to none.”

Dr. Carol Milligan
The Florey Institute of Neuroscience and Mental Health, Melbourne, Australia

“Great device with a superb support! An easy to use device and the support that we get from Nanion e.g. when it comes to any new assay development is superb. They are always available upon a quick email or call. I really like to work with the Nanion team.”

Fabian Haeusermann
Roche
Basel, Switzerland

“Fantastic team and equipment ... Exceptional after sale care from the team at Nanion. Always available for an email or call. Always happy to do training and help new members of the team.”

Phumzile Sikakana
ApconiX
Alderley Park, UK

“...great equipment is nothing without support. We have received high-quality remote technical assistance that has solved all the small issues inherent to a new setup in a different lab and, most importantly, specific, high-quality scientific advice on which cells to use, what configuration to set up, experiment designs, and application notes, etc. A five stars team, because first of all, they are scientists and have a fair idea of what you need: electrophysiology without all the hassle.”

Dr. Francesc Sureda
Universitat Rovira i Virgili
Reus, Spain

“Reliable instrument and fantastic support.”

Dr. Péter Orvos
University of Szeged
Szeged, Hungary