{"id":14347,"date":"2022-07-27T08:43:58","date_gmt":"2022-07-27T06:43:58","guid":{"rendered":"https:\/\/www.nanion.de\/support\/service-support\/"},"modified":"2025-10-23T14:15:34","modified_gmt":"2025-10-23T12:15:34","slug":"service-support","status":"publish","type":"page","link":"https:\/\/nanion.com\/ja\/support\/service-support\/","title":{"rendered":"Service support"},"content":{"rendered":"<div id=\"pl-14347\" class=\"panel-layout\"><div id=\"pg-14347-0\" class=\"panel-grid panel-has-style\"><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-14347-0\" data-stretch-type=\"full-width-stretch\"><div id=\"pgc-14347-0-0\" class=\"panel-grid-cell\"><div id=\"panel-14347-0-0-0\" class=\"so-panel widget widget_general-text-widget panel-first-child panel-last-child\" data-index=\"0\"><div class=\"so-widget-general-text-widget so-widget-general-text-widget-title-widget-80a730e9eb43-14347\"><style>\n    <\/style>\n<div class=\"container simple-header-section \">\n\t<div class=\"titlewidget-section\" uk-scrollspy=\"cls:uk-animation-slide-bottom; delay: 300\">\n\t\t<svg class=\"bf-text-mobile\">\t\n\t\t\t<path class=\"st0\" d=\"M8.6,104.7V16.3H0V0h26v9.5v6.7v88.4v4.4v11.9H0v-16.3H8.6z\" \/>\n\t\t<\/svg>\n\n\t\t<svg class=\"bf-text\">\n\t\t\t<path d=\"M0.5,0.3V23h12v123h-12v22.7h36.3v-16.5V146V23v-9.4V0.3H0.5z\" \/>\n\t\t<\/svg>\n\t\t\n\t\t<div class=\"title-box\">\n\t\t\t\t\t\t\n\t\t\t\t<div class=\"texttitle\" uk-scrollspy=\"cls:uk-animation-slide-bottom; delay: 400\">\n\t\t\t\t\t<h1>Service support<\/h1>\n<\/div>\n\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t<h4 class=\"titledescription\" uk-scrollspy=\"cls:uk-animation-slide-bottom; delay: 500\">\n\t\t\t\t\tHelp needed urgently? We make you our priority.<\/h4>\n\t\t\t\n\t\t<\/div>\n\n\t\t<svg class=\"at-text\">\n\t\t\t<path d=\"M25.2,146.2V22.8h12V0H0.8v13.3v9.4v123.5v6.2V169h36.3v-22.8H25.2z\" \/>\n\t\t\t<\/svg>\n\t\t\n\t\t<svg class=\"at-text-mobile\">\t\n\t\t\t<path class=\"st0\" d=\"M17.4,104.7V16.3H26V0H0v9.5v6.7v88.4v4.4v11.9h26v-16.3H17.4z\" \/>\n\t\t<\/svg>\n\t<\/div>\n    <\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-14347-1\" class=\"panel-grid panel-has-style\"><div class=\"bg-right panel-row-style panel-row-style-for-14347-1\"><div id=\"pgc-14347-1-0\" class=\"panel-grid-cell\"><div id=\"panel-14347-1-0-0\" class=\"so-panel widget widget_read-more-widget panel-first-child panel-last-child\" data-index=\"1\"><div class=\"white-text panel-widget-style panel-widget-style-for-14347-1-0-0\"><div class=\"so-widget-read-more-widget so-widget-read-more-widget-default-d75171398898-14347\"><style>\n    \/*.read-more-section .image-wrapper #box-img-1751792958{\n        width: 420px;\n        height: 520px;\n    }*\/\n    .read-more-section .image-wrapper #box-img-1751792958 .image{\n        width: calc(100% + 12%);\n        height: calc(100% + 12%);\n    }\n<\/style>\n<div class=\"read-more-section row\" id=\"readmore-2122153863\">\n                            <div class=\"col-12 col-md-4 image-wrapper order-0\"> <!--data-aos=\"fade-down\" data-aos-offset=\"700\" data-aos-duration=\"5000\" data-aos-once=\"true\"-->\n                        <div class=\"box-img\" id=\"box-img-1751792958\" data-mark=\"12%\">\n                            <noscript><img decoding=\"async\" class=\"image\" src=\"https:\/\/nanion.com\/wp-content\/uploads\/2023\/02\/22K5810w_840x1040.jpg\" style=\"bottom:-18%\"><\/noscript><img decoding=\"async\" class=\"image lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" style=\"bottom:-18%\" data-src=\"https:\/\/nanion.com\/wp-content\/uploads\/2023\/02\/22K5810w_840x1040.jpg\">\n                        <\/div>\n                <\/div>\n                    <div class=\"col-12 col-md-8 text-wrapper order-1\">\n        <div class=\"title\">\n            <h2><strong>Our service team is<\/strong><br>\n<strong>delighted to help you<\/strong><\/h2>\n        <\/div>\n                    <div class=\"description focus-description \">\n                <p>Our service support includes a wide range of activities and processes that are designed to help our customers get the most out of their investments. &nbsp;To ensure a good start, all our instruments come with a guaranteed warranty period, after which a transfer to a dedicated service plan provides peace of mind, and coverage for your instrument, with no hidden costs. &nbsp;Ongoing maintenance services are also essential to ensure that the systems are performing optimally and delivering accurate results. Our ultimate goal is to ensure a positive experience using our instruments for your experiments, prevent downtime, and quickly and efficiently resolve any issues or questions you might have.<\/p>\n            <\/div>\n            \n    <\/div>\n<\/div>\n\n<script>\n    jQuery(document).ready(function($){\n        jQuery('.read-more-section a[href^=\"tel:\"]').addClass('no-underline');\n\n        if($(document).width() <= 992){\n            let imgHeight = $(\"#readmore-2122153863 .image-wrapper >.box-img\").height();\n            readMoreSetMgB(imgHeight);\n        }else{\n            readMoreSetMgB(0);\n        }\n        $(window).resize(function(){\n            if($(document).width() <= 992){\n                let imgHeight = $(\"#readmore-2122153863 .image-wrapper >.box-img\").height();\n                readMoreSetMgB(imgHeight);\n            }else{\n                readMoreSetMgB(0);\n            }\n        })\n\n        function readMoreSetMgB(imgHeight){\n            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plans\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t<\/div>\n<\/div><\/div><\/div><div id=\"panel-14347-2-0-1\" class=\"so-panel widget widget_sow-editor\" data-index=\"3\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Our comprehensive service plans come in many varieties and are designed to fit your needs and demands, which may include technical support, customer service, troubleshooting, and assay development assistance and training.<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-14347-2-0-2\" class=\"so-panel widget widget_sow-button panel-last-child\" data-index=\"4\"><div class=\"so-widget-sow-button so-widget-sow-button-flat-10f3526e3813-14347\"><div class=\"ow-button-base ow-button-align-left\">\n\t\t\t<a href=\"https:\/\/nanion.com\/contact\/\" class=\"btn-primary sowb-button ow-icon-placement-left ow-button-hover\">\n\t\t<span>\n\t\t\t\n\t\t\tContact 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discovery.<\/p>\n        <\/div>\n                <div id=\"owl_carousel_1011755866\" class=\"owl-carouselCard owl-theme\">\n                            <div class=\"item\" style=\"width:390px\">\n                                        <div class=\"row no-margin\">\n                        <div class=\"col-12 news-thumbnail\">\n                                                            <a href=\"https:\/\/nanion.com\/ja\/news\/new-ways-to-activate-tmem175\/\">\n                                    <noscript><img decoding=\"async\" src=\"https:\/\/nanion.com\/wp-content\/uploads\/2026-Publication-highlight_-New-ways-to-activate-TMEM175.png\"><\/noscript><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/nanion.com\/wp-content\/uploads\/2026-Publication-highlight_-New-ways-to-activate-TMEM175.png\" class=\" lazyload\">\n                                <\/a>\n                                                    <\/div>\n                        <div class=\"col-12 new-text\">\n                            <a href=\"https:\/\/nanion.com\/ja\/news\/new-ways-to-activate-tmem175\/\">\n                                <p class=\"post-date\">08.10.2026<\/p>\n                                <h4>New ways to activate TMEM175<\/h4>\n                                <p><\/p>\n                                <div class=\"arrow-link\">Read more<\/div>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"item\" style=\"width:390px\">\n                                        <div class=\"row no-margin\">\n                        <div class=\"col-12 news-thumbnail\">\n                                                            <a href=\"https:\/\/nanion.com\/ja\/news\/a-dual-platform-strategy-for-electrogenic-transporters\/\">\n                                    <noscript><img decoding=\"async\" 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                 <p class=\"post-date\">30.06.2026<\/p>\n                                <h4>High-throughput screening of Nav1.9 on...<\/h4>\n                                <p><\/p>\n                                <div class=\"arrow-link\">Read more<\/div>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                            <div class=\"item\" style=\"width:390px\">\n                                        <div class=\"row no-margin\">\n                        <div class=\"col-12 news-thumbnail\">\n                                                            <a href=\"https:\/\/nanion.com\/ja\/news\/exploring-cellular-senescence-in-cancer-research\/\">\n                                    <noscript><img decoding=\"async\" src=\"https:\/\/nanion.com\/wp-content\/uploads\/2024\/08\/20240808_Senescence-in-cancer-research_Thumbnail-WEB.png\"><\/noscript><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/nanion.com\/wp-content\/uploads\/2024\/08\/20240808_Senescence-in-cancer-research_Thumbnail-WEB.png\" class=\" lazyload\">\n                                <\/a>\n                                                    <\/div>\n                        <div class=\"col-12 new-text\">\n                            <a href=\"https:\/\/nanion.com\/ja\/news\/exploring-cellular-senescence-in-cancer-research\/\">\n                                <p class=\"post-date\">08.08.2024<\/p>\n                                <h4>Exploring cellular senescence in cancer research<\/h4>\n                                <p><\/p>\n                                <div class=\"arrow-link\">Read more<\/div>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                    <\/div>\n                <div class=\"see-all mobile \">\n 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We make you our priority.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":14346,"menu_order":25,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-14347","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nanion.com\/ja\/wp-json\/wp\/v2\/pages\/14347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nanion.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nanion.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nanion.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nanion.com\/ja\/wp-json\/wp\/v2\/comments?post=14347"}],"version-history":[{"count":6,"href":"https:\/\/nanion.com\/ja\/wp-json\/wp\/v2\/pages\/14347\/revisions"}],"predecessor-version":[{"id":18588,"href":"https:\/\/nanion.com\/ja\/wp-json\/wp\/v2\/pages\/14347\/revisions\/18588"}],"up":[{"embeddable":true,"href":"https:\/\/nanion.com\/ja\/wp-json\/wp\/v2\/pages\/14346"}],"wp:attachment":[{"href":"https:\/\/nanion.com\/ja\/wp-json\/wp\/v2\/media?parent=14347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}